Customer Retention Strategist

3 days ago


Dombivli, Maharashtra, India beBeeRetention Full time ₹ 1,50,00,000 - ₹ 2,01,00,000
About the Role

As a Senior Vice President of Customer Retention, you will lead efforts to drive business growth and deepen client relationships.

  • 10+ years of experience in corporate sales, specializing in retention and upselling within Employee Health & Benefits and SaaS domains.
  • Proven track record of engaging with C-level executives (CXOs) to drive business growth and enhance customer lifetime value.
  • Deep understanding of Employee Health & Benefits insurance solutions, benefits consulting, technology platforms, and service delivery models in a SaaS-enabled environment.
  • Skilled in developing and executing sales strategies that focus on retention and upsell opportunities to ensure consistent revenue flow and client satisfaction.
  • Strong capability to coordinate with multiple internal teams and external partners to deliver holistic client engagement, including benefit strategy, employee communication, wellness consulting, and technology enablement.

Achieving this role requires analytical and results-driven skills, excellent communication and relationship management skills, and the ability to manage complex stakeholder ecosystems and negotiate at senior levels.



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