Strategic Customer Insights Lead

3 days ago

Dombivli, Maharashtra, India beBeeInsight Full time ₹ 25,00,000 - ₹ 35,00,000
About the Role

This strategic and hands-on Manager position will be at the heart of data-driven decision-making — shaping promotion strategies, customer engagement, loyalty measurement, and advanced analytics adoption. You will partner with cross-functional teams, lead a small analytics pod, and set the vision for how insights drive growth and loyalty across retail and digital touchpoints.

Key Responsibilities
  • Develop business insights in areas such as promotion effectiveness, elasticity, and customer engagement.
  • Define and operationalize KPIs that measure customer lifecycle health, retention, and loyalty.
  • Own and prioritize the analytics backlog, balancing quick wins with deep-dive strategic analyses.
  • Manage and mentor a team of 2 analysts, guiding them in methodology, prioritization, and problem-solving.
  • Explore and pilot AI/ML tools to improve customer segmentation, churn prediction, and self-serve analytics.
  • Collaborate with IT and data engineering teams to strengthen data infrastructure, governance, and quality standards.
  • Ensure clear, actionable communication of insights to leadership and cross-functional teams.
Requirements
  • 6+ years of experience in business insights, analytics, or customer intelligence, preferably in B2C retail, lifestyle, or e-commerce.
  • Strong track record in building and operationalizing customer metrics (e.g., retention, repeat, churn, CLTV).
  • Hands-on expertise with analytics tools, dashboards (Power BI, Tableau, or similar), and SQL.
  • Experience in leading a small analytics team or mentoring analysts.
  • Exposure to AI/ML applications in CRM such as churn prediction, propensity models, and uplift modeling is a strong plus.
  • Strong stakeholder management and communication skills to translate data into business action.
Why this Role Matters
  • You'll shape customer retention, loyalty, and engagement strategy with data at the core.
  • You'll lead high-visibility projects that directly impact growth and revenue.
  • You'll work in a culture that values innovation, ownership, and data-driven decision-making.

Absorb in the latest trends in customer insights and take part in driving the next phase of retail growth.

  • Strategic Customer Solutions Professional

    5 days ago

    Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 2,00,00,000 - ₹ 2,50,00,000

    Unlock Customer Value">We are seeking a highly skilled and customer-focused professional to bridge the gap between our customers' needs and our product development teams.">This role is central to ensuring our solutions deliver maximum value to clients while aligning with our product vision and strategic priorities.">As a key member of our team, you will lead...

  • Strategic Customer Excellence Specialist

    4 days ago

    Dombivli, Maharashtra, India beBeeQuality Full time ₹ 15,00,000 - ₹ 25,00,000

    Job Title: Quality ManagerOur organization seeks a meticulous Quality Manager to own and elevate customer-facing excellence. This individual will design and enforce quality frameworks, leverage deep CRM expertise to drive data-backed improvements, and enable a 100-member team with clear SOPs, targeted training, and rigorous call quality audits.Key...

  • Leverage Customer Insights for Growth

    3 days ago

    Dombivli, Maharashtra, India beBeeRetention Full time ₹ 80,00,000 - ₹ 1,00,00,000

    Customer Retention ManagerSoulflower, a leading natural beauty and wellness company, is expanding rapidly across eCommerce, Quick Commerce, Retail, and Global markets – and customer retention is at the heart of our growth.We're looking for a passionate Assistant Manager - Customer Lifecycle Management to strengthen Soulflower's relationship with its loyal...

  • Technical Leader

    2 hours ago

    Dombivli, Maharashtra, India beBeeCustomer Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Job Opportunity\We are seeking an experienced leader to develop and optimize our customer support organization. The ideal candidate will drive strategic initiatives, lead global teams, and ensure exceptional customer experiences through technical expertise, data-driven insights, and operational excellence.\

  • Strategic Business Insights Professional

    3 days ago

    Dombivli, Maharashtra, India beBeeBusiness Full time ₹ 15,00,000 - ₹ 25,00,000

    Job OverviewWe are seeking a Business Insights Analyst to join our team. As a Business Insights Analyst, you will be responsible for developing actionable insights to inform business decisions.The successful candidate will have a strong analytical and financial background, with the ability to create data-driven presentations for senior leadership.

  • Strategic Financial Professional

    4 days ago

    Dombivli, Maharashtra, India beBeeFinancial Full time ₹ 14,56,789 - ₹ 23,45,678

    Job Title:A seasoned financial professional sought to spearhead business growth through strategic planning and data-driven decision making.Key Responsibilities:Strategic Planning & Forecasting:Lead annual budgeting, quarterly forecasts, and long-range planning in collaboration with cross-functional stakeholders.Conduct variance analysis (budget vs actuals)...

  • Analytics Insights Leader

    1 day ago

    Dombivli, Maharashtra, India beBeeData Full time ₹ 1,50,00,000 - ₹ 2,50,00,000

    Knowledge-driven insights are essential for Life Sciences leaders to make informed decisions.We provide cutting-edge analytics from diverse data sources, combining technical and domain expertise. Our cloud-based platforms support data science, commercial operations, and real-world evidence management.Our key services include:Comprehensive consulting projects...

  • Data and Reporting Lead: A Strategic Position

    2 days ago

    Dombivli, Maharashtra, India beBeeDataStrategist Full time ₹ 90,00,000 - ₹ 1,30,00,000

    Job Overview:">Lead Data StrategistAt a leading fintech organization, we're passionate about providing financial services to the mobile generation.We're seeking an experienced data strategist to shape our data strategy and drive data-driven decision-making across the organization.",">Data Strategy & Governance: Develop and implement a comprehensive data...

  • Data Insights Director

    2 days ago

    Dombivli, Maharashtra, India beBeeMarketing Full time ₹ 50,00,000 - ₹ 90,00,000

    Job Title: Data Insights DirectorAbout the RoleWe are seeking a highly skilled and experienced Data Insights Director to lead our analytics efforts. As a key member of our team, you will be responsible for driving data-driven decision-making across the organization.Key ResponsibilitiesDevelop and implement advanced analytics solutions to drive business...

  • Strategic Program Director

    4 days ago

    Dombivli, Maharashtra, India beBeeProgramManagement Full time ₹ 1,50,00,000 - ₹ 2,00,00,000

    Director, Program ManagementThis role drives cross-functional alignment across multiple initiatives by maintaining the Integrated Workplan, facilitating planning workshops, and assisting with resource forecasting.Leveraging a deep understanding of market- and program-specific nuances, you will build and maintain strong relationships across markets & project...