Cafe Operations Manager

2 weeks ago


Navi Mumbai, Maharashtra, India Kruti Retail Ventures LLP Full time

We are seeking a Cafe Operations Manager to lead our daily operations and drive customer satisfaction.

The ideal candidate will have experience in managing coffee shops, with a strong focus on staff motivation and customer service. Key responsibilities include scheduling shifts for baristas and wait staff, monitoring daily expenses and revenues, and ordering supplies as needed.

A successful Cafe Operations Manager should be able to increase profitability, boost customer engagement, and turn our cafe into a favorite local spot.

  • Manage day-to-day operations of the cafe, ensuring seamless execution and exceptional customer experience.
  • Hire and onboard new wait staff and baristas, fostering a positive and productive team environment.
  • Train employees on drinks preparation and proper use of coffee equipment, maintaining high standards of quality and efficiency.
  • Coordinate with vendors to order supplies, such as takeaway cups, coffee, milk, and other ingredients, ensuring timely delivery and optimal pricing.
  • Maintain accurate records of daily, weekly, and monthly revenues and expenses, providing valuable insights for business growth.
  • Develop and implement seasonal menu items based on customer preferences, staying ahead of trends and competition.
  • Provide guidance to staff on effective conflict resolution and excellent customer service, promoting a culture of empathy and professionalism.
  • Ensure all cafe areas are clean and tidy, maintaining a welcoming atmosphere for customers.
  • Nurture friendly relationships with customers to increase loyalty and enhance our reputation.

In this role, you will have the opportunity to grow professionally and contribute to the success of our cafe. We offer a competitive salary, $45,000 - $60,000 per year, and a dynamic work environment that values innovation and teamwork.



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