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Area Manager

1 month ago

Mumbai, Maharashtra, India Cafe Coffee Day Full time

About Café Coffee Day

As a pioneering brand, Café Coffee Day has revolutionized the Indian café culture by introducing a diverse range of food and beverage products in a vibrant atmosphere.

  • Key Responsibilities:

Leadership and Management:

As an Area Manager, you will be responsible for leading a team of Café managers and their teams within the designated area.

Recruit, train, and develop Café managers to ensure they possess the necessary skills and knowledge to excel in their roles.

Operational Excellence:

Implement company policies, procedures, and operational standards across all locations to ensure consistency and quality.

Monitor and improve operational efficiency, cost management, and inventory management to optimize results.

Oversee supply chain and logistics for the area to ensure seamless operations.

Sales and Revenue Growth:

Develop strategies to increase sales and profitability in the area by analyzing sales data and market trends.

Implement marketing and promotional initiatives to drive sales and customer engagement.

Customer Service:

Ensure a high level of customer satisfaction and service quality at all locations.

Address customer complaints and feedback in a timely and effective manner.

Financial Management:

Monitor and manage budgets, expenses, and financial performance for each location.

Analyze financial reports and make recommendations for improvements.

Compliance and Safety:

Ensure compliance with local, state, and federal regulations and company policies.

Implement safety protocols and standards to protect employees and customers.

Quality Assurance:

Maintain quality control standards for products and services.

Conduct regular audits and inspections to ensure consistency and quality.

Reporting and Communication:

Provide regular reports and updates to senior management on the area's performance.

Communicate with store managers and staff to relay company directives and updates.

Requirements:

Graduation with an MBA from a reputable institution.

2 to 4 years of experience in a leadership or management role, preferably in a similar industry.

Strong business sense, industry expertise, and analytical skills.

Ability to communicate effectively and travel to various locations within the designated area.

Fluency in English, Hindi, and the regional language.