IT Operations Manager
3 weeks ago
Job Accountabilities:
- Manage overall operations and ensure effective management of incidents and requests.
- Provide technical expertise and fault resolution to ensure SLAs are met.
- Handle escalations and ensure departmental KPIs and SLAs are met.
- Manage IT infra budgeting and cost management for CAPEX and OPEX.
- Stakeholder management for seamless services to business.
- Manage quality operations with knowledge of ITIL processes.
Skills Required:
- Effective communicator with good interpersonal and analytical skills.
- Experience in administering strong technical knowledge in troubleshooting Windows & IOS platforms.
- Good working knowledge of Networking, Active Directory, Exchange, MDM and Microsoft products like SCCM.
- Knowledge of ITIL processes.
Experience & Qualifications:
- MBA-IT/ BE / BTech or Equivalent.
- 15+ years of experience.
- ITIL Course.
- Experience of service Delivery.
- People Management & Vendor Management.
- Knowledge of latest IT technologies.
- Sound knowledge of End User computing.
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