IT Operations Manager

3 days ago


Navi Mumbai, Maharashtra, India Jio Full time

Job Accountabilities:

  • Manage overall operations and ensure effective management of incidents and requests.
  • Provide technical expertise and fault resolution to ensure SLAs are met.
  • Handle escalations and ensure departmental KPIs and SLAs are met.
  • Manage IT infra budgeting and cost management for CAPEX and OPEX.
  • Stakeholder management for seamless services to business.
  • Manage quality operations with knowledge of ITIL processes.

Skills Required:

  • Effective communicator with good interpersonal and analytical skills.
  • Experience in administering strong technical knowledge in troubleshooting Windows & IOS platforms.
  • Good working knowledge of Networking, Active Directory, Exchange, MDM and Microsoft products like SCCM.
  • Knowledge of ITIL processes.

Experience & Qualifications:

  • MBA-IT/ BE / BTech or Equivalent.
  • 15+ years of experience.
  • ITIL Course.
  • Experience of service Delivery.
  • People Management & Vendor Management.
  • Knowledge of latest IT technologies.
  • Sound knowledge of End User computing.

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