Administrative Business Manager

1 week ago

Panipat, Haryana, India beBeeBusiness Full time ₹ 1,04,000 - ₹ 1,30,878

**Job Overview**

This role is responsible for managing the administrative aspects of a business. Key responsibilities include maintaining office assets, contracting with agents, processing new business, banking initial and renewal premiums, managing petty cash and vendor payments, retaining surrender requests, executing service requests post policy issuance, and responding to customer queries and complaints.

  • Managing office administration assets and upkeep of the same.
  • Agents Contracting
  • New Business Processing
  • Banking of Initial & Renewal Premium
  • Managing Petty cash & vendor payments
  • Retention of Surrender Requests
  • Execution of all Service Requests - Post Policy Issuance
  • Reverting on customer queries and complaints

**Key Performance Indicators (KPIs)**

The following KPIs will be used to measure success in this role:

  • Service to Delight-NPS-90 & 3 days TAT
  • Customer Engagement - 70%
  • Surrender Retention - 70%
  • NPS-90
  • 100% Banking with 24 hours.
  • Vendor payment TAT should be
  • Surrender Requests
  • 100 % Accuracy of POS requests
  • 100 % Accuracy of Customer service
  • Zero Day upload of POS & Claims Docs in FTP server.
  • Audit rating 2
  • Service to Recruitment-100%
  • Service to Sales(Agency & Cat)-100%
  • Persistency-90%
  • Freelook to retain-45%

**Requirements**

To succeed in this role, you will need:

  • Graduate / Post-Graduate in any discipline.
  • 2-3 years experience handling front end customer services
  • Knowledge of service quality is required

**Skills Required**

Key skills for this role include:

  • Must be highly customer centric
  • Excellent communication skills
  • Good co-ordination skills
  • Data management on Excel should be good

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