Hotel Reservations Operations Manager
2 days ago
Company Overview
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We are a luxury hotel group, committed to delivering exceptional experiences for our guests. Our Reservations Department plays a critical role in ensuring seamless guest experiences from booking to stay.
Salary and Benefits
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The successful candidate will be offered an attractive salary of $80,000 per annum, commensurate with experience, as well as a comprehensive benefits package including health insurance, paid time off, and opportunities for professional growth and development within the company.
Job Description
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This is an exciting opportunity for a highly motivated and organized individual to join our team as a Hotel Reservations Operations Manager. As a key member of the Reservations Department, you will be responsible for managing daily operations, ensuring efficient running of the department, and achieving departmental objectives.
You will work closely with the Director of Sales & Marketing, Reservations Manager, and Revenue Manager to set daily pricing and business strategies to maximize occupancy and ADR. This involves analyzing market trends, forecasting demand, and making data-driven decisions to drive revenue growth.
In addition, you will be responsible for delegating tasks to team members, preparing their work schedules, and ensuring all administrative procedures are completed accurately and in accordance with departmental and hotel guidelines.
Required Skills and Qualifications
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To succeed in this role, you will need:
At least 2 years' experience in a hotel reservations team
Problem-solving, analytical, reasoning, motivating, organizational, and training abilities
Excellent knowledge of reservations systems, Opera Cloud, and Microsoft Office suite would be highly desirable
Understanding of Revenue Management principles
What We Offer
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We offer a dynamic and supportive work environment that fosters personal and professional growth. You will have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional guest experiences.
About Anantara
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Anantara is a luxury hotel group with properties around the world. We are committed to delivering memorable experiences for our guests and creating long-lasting relationships with our partners and colleagues. If you are passionate about hospitality and want to take your career to the next level, we encourage you to apply for this exciting opportunity.
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