Front Office Operations Manager

3 weeks ago


Mumbai, Maharashtra, India AccorHotel Full time

**Job Summary:**

We are seeking a highly skilled and experienced Director of Rooms to join our team at AccorHotel. As a key member of our Front Office team, you will be responsible for overseeing the planning, supervision, and management of all sections of Front Office Housekeeping & Spa.

Key Responsibilities:

  • Prepare and analyze monthly P&L and month-end reports to identify deviations from business plan goals.
  • Work with the Finance department to prepare and manage the department's budget and financial forecasts.
  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related to the department.
  • Coordinate with Reservations, Sales & Marketing departments to work on appropriate strategies to enable the company to make sound business decisions and meet business plan goals.

Front Office Operations:

  • Conduct daily audits to ensure team members' adherence to hotel policies and procedures in all phases of service and job functions.
  • Conduct line-ups to review all information pertinent to the day's business.
  • Conduct weekly meetings with divisional managers to review all information pertinent to the week's business.
  • Analyze market trends and review clientele to work on upsell opportunities to increase the hotel's revenue.

Team Management:

  • Maintain complete knowledge of all food & beverage services outlets and hotel services/features.
  • Be well-versed in hotel fire & life safety/emergency procedures.
  • Attend all briefings, meetings, and trainings as assigned by management.
  • Report for duty on time, wearing clean and complete uniform at all times.

Qualifications:

  • Bachelor's degree in Hospitality Management or related field.
  • 5 years of experience in hotel operations with a minimum of 3 years in a management role.
  • Strong leadership and interpersonal skills.
  • Excellent communication and organizational abilities.

Working Conditions:

  • Fast-paced hotel environment with a focus on customer service.
  • May require evening and weekend hours depending on hotel operations.

Employment Type: Full-time



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