Leading Sales Growth and Customer Satisfaction Manager

2 days ago

Vellore, Tamil Nadu, India beBeeRetail Full time ₹ 6,00,000 - ₹ 12,00,000
Job Overview:

The Retail Store Manager plays a pivotal role in driving sales growth and customer satisfaction.

Key Responsibilities:

  • Deliver exceptional customer experiences, ensuring seamless interactions with clients visiting the store for article drop-off and collection.
  • Maintain high standards of store cleanliness and aesthetics, adhering to our rigorous quality control measures.
  • Optimize inventory management, guaranteeing timely restocking and accurate logging of items.
  • Manage daily cash transactions and prepare end-of-day financial summaries with precision.
  • Follow up with customers regarding completed orders, providing timely updates and resolutions.
  • Craft effective solutions to customer concerns or grievances, fostering trust and loyalty.
  • Collaborate closely with the backend operations team to ensure seamless processing of articles and resolve logistical issues.
  • Maintain comprehensive records of transactions, stock, and customer interactions, ensuring transparency and operational efficiency.

Requirements:

  • Prior experience in retail management, customer service, or related roles is preferred.
  • Exceptional verbal communication skills in English, with the ability to engage customers confidently.
  • A solution-oriented approach to customer service, characterized by politeness, hospitality, and proactive issue resolution.
  • Basic understanding of managing cash transactions and maintaining financial records.
  • Ability to work efficiently in fast-paced environments and handle multiple tasks simultaneously.
  • A positive attitude towards resolving customer issues and ensuring smooth store operations.

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