Technical Support Specialist

2 days ago

Mumbai, Maharashtra, India beBeeTechnical Full time ₹ 1,04,000 - ₹ 1,30,878
**Job Title:** Technical Support SpecialistWe are seeking a skilled Technical Support Specialist to join our team. In this role, you will be responsible for delivering exceptional technical support to our customers, ensuring they have a seamless experience with our products.**Responsibilities:**
  • Provide technical support to customers via phone, email, and chat.
  • Troubleshoot and resolve customer issues related to product functionality and performance.
  • Document and track customer interactions and technical issues in the support ticketing system.
  • Collaborate with engineering and product teams to escalate and resolve complex issues.
  • Conduct training sessions for customers to enhance product usage and satisfaction.
  • Develop and maintain knowledge base articles and support documentation.
**Skills and Qualifications:
  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 3-6 years of experience in a customer support or technical support role.
  • Strong understanding of software applications and troubleshooting methodologies.
  • Proficiency in Linux/Unix operating systems and command line tools.
  • Experience with networking concepts and protocols (TCP/IP, DNS, etc.).
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team in a fast-paced environment.
  • Familiarity with ticketing systems such as Zendesk, JIRA, or similar tools.
**Benefits:

The successful candidate will enjoy a competitive compensation package, including benefits that promote work-life balance, professional growth, and team collaboration.

**Others:

We offer a dynamic work environment that fosters creativity, innovation, and continuous learning. Join our team and take your career to the next level

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