Chief Customer Support Strategist

3 days ago

Shimoga, Karnataka, India beBeeSoftware Full time US$ 1,20,000 - US$ 1,70,000

Director of Enterprise Software Support

Job Summary:

We are seeking an experienced Director to lead and oversee post-implementation customer support activities within our software company operating in the banking domain.

This role involves managing application support, services, and cloud support teams, providing guidance and support to ensure effective execution of projects.

The ideal candidate will have multiple project experience along with software development experience in banks and more than 10 years of experience.

Responsibilities:

  • Lead and manage application support, manage services, and cloud support teams.
  • Develop and maintain strong relationships with clients, understanding their needs and aligning services to meet their expectations.
  • Ensure early identification and reporting of possible product defects actively collaborating with implementation teams and communicating findings to the product development team for continuous improvement.
  • Define and implement service delivery strategies, ensuring efficient processes and timely project completion.
  • Drive business growth by identifying new opportunities within existing accounts and actively seeking new clients.

Requirements:

  • 10 years of experience in IT companies, well-versed in Microsoft Tech Stack and cloud environment.
  • Should have experience in L3 support to enterprise clients such as banks.
  • Bachelor's or master's degree in Computer Science.
  • Banking experience will be an added advantage.
  • Relevant certifications (e.g., PMP, ITIL) would be an advantage.

Benefits:

  • Performance-linked bonus: Your hard work doesn't go unnoticed.
  • Rewards beyond the job: Enjoy a comprehensive benefits package, including remote work support, health insurance, care program, and online psychological support.
  • Birthday leave: Because you matter. Take the day off on your birthday and treat yourself.
  • Global impact, cutting-edge tech: Immerse yourself in global projects with top-tier clients and stay ahead with cutting-edge technologies.

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