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Growth Strategist
2 weeks ago
We are seeking a highly skilled Growth Strategist to join our team.
The Growth Strategist will play a key role in driving the successful deployment of solutions for clients. As a strategic partner, you will work closely with client stakeholders and internal teams to understand business objectives, design tailored implementation strategies, and drive end-to-end execution.
Key Responsibilities:- Client Engagement & Relationship Building:
You will develop and maintain strong relationships with key stakeholders to foster long-term partnerships. You will understand client objectives and align them with product solutions to drive their success.
- Prepare detailed BRD for implementation:
You will work closely with clients and pre-sales team to detail the solutioning and prepare clear BRD which explain the process and system workflow and exception scenarios.
- Customer Success Management:
You will serve as a trusted advisor, proactively addressing client needs and ensuring the adoption of new features, services, and solutions. You will regularly review account performance metrics and KPIs to ensure the client's goals are met.
- Lead Implementation project for client :
You will drive implementation project for system by collaboratively working with client, pre-sales team and product team. You will lead efforts to drive project management best practices so as to ensure we are delivering the project in an agreed timeline with agreed resources and ensuring scope is closely monitored.
- Data-Driven Insights:
You will leverage data to provide actionable insights to customers. You will monitor and report on key metrics such as product adoption, engagement levels, and churn risk. You will suggest improvements or changes based on the analysis.
- Customer Training & Enablement:
You will provide clients with training and resources to ensure they understand and can fully utilize the product. You will develop customized learning paths and onboarding plans to accelerate time-to-value.
- Infant Care & handover to support:
You will manage infant care, close all points by working with product and support team.Create customer SOP for processes that can be used by client and internally by support. You will work with the support team to handover the project to Support and KAM.
- Customer Feedback Loop:
You will act as the voice of the customer within the organization, providing feedback to product teams for improvements or new feature development based on client input.
Requirements:- A good first principle thinker
- An understanding of supply chain principles and operations in detail.
- A bachelor's degree in Business, Marketing, Sales, or a related field. A master's degree is a plus.
- 5+ years of experience in customer success, account management, or a consulting role within a Supply Chain, SaaS or tech-driven company.
- Experience in managing projects and working in a collaborative environment.
- An ability to work independently and manage time effectively
