BMC Remedy Technical Support Specialist
6 days ago
Job Summary
An experienced BMC Remedy L1 administrator is required to provide technical support and maintain the efficiency of our Service Desk operations.
Key Responsibilities:
Working experience on BMC Remedy or relevant tools is necessary.
Familiarity with ITIL knowledge processes and ticketing knowledge is required.
Ability to create workflows and understand the tool BMC Remedy is essential.
Knowledge of MS Office and UNIX commands is necessary.
Starting and stopping AR services as well as finding paths, moving files, checking process IDs, and killing processes are required skills.
Understanding of trace routes, Telnet, and ping server functionality is necessary.
Account management and location-based skills are required.
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