BMC Remedy IT Service Desk Administrator

2 weeks ago


Gurgaon, Haryana, India Outworks Solutions Private Ltd. Full time

Job Summary

Outworks Solutions Private Ltd. is seeking an experienced BMC Remedy administrator to join its team. The ideal candidate will have a solid understanding of ITIL processes and a proven track record of working with ticketing systems.

  • Key Responsibilities
  • Administering BMC Remedy to ensure smooth operation and efficient ticket management
  • Providing technical support and troubleshooting for users
  • Collaborating with the service desk team to resolve customer issues
  • Maintaining knowledge of ITIL processes and best practices

Requirements

  • Technical Skills
  • Proficiency in BMC Remedy and related tools
  • Knowledge of ITIL processes
  • Experience with ticketing systems and customer support

Preferred Qualifications

  • Education
  • Degree in Computer Science or related field


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