Junior IT Service Desk Specialist
6 days ago
Job Summary
As a Junior IT Service Desk Specialist at IBCScorp, you will be responsible for providing exceptional technical support to end-users. Your primary goal will be to ensure that all IT infrastructure management services are delivered in a centralized and single-point-of-contact manner.
Key Responsibilities
- Develop and maintain Service Desk Operational Procedures and Processes
- Monitor the Service Desk tool for open and pending tickets raised by end-users
- Log tickets in the Service Desk tool on behalf of users making service requests over phone, web, and/or email
- Assign incidents to appropriate technical groups and categorize into appropriate severity or priority groups
- Provide call resolution as per SOPs, workarounds, and error database and knowledge management system wherever possible
Requirements
Knowledge of Microsoft and Google products, including OS, Office, emails, end-user desktop/laptop software, installations, uninstallations, and ITSM for registering and tracking issues.
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