Junior IT Service Desk Specialist

6 days ago


Gurgaon, Haryana, India IBCScorp Full time

Job Summary

As a Junior IT Service Desk Specialist at IBCScorp, you will be responsible for providing exceptional technical support to end-users. Your primary goal will be to ensure that all IT infrastructure management services are delivered in a centralized and single-point-of-contact manner.

Key Responsibilities

  • Develop and maintain Service Desk Operational Procedures and Processes
  • Monitor the Service Desk tool for open and pending tickets raised by end-users
  • Log tickets in the Service Desk tool on behalf of users making service requests over phone, web, and/or email
  • Assign incidents to appropriate technical groups and categorize into appropriate severity or priority groups
  • Provide call resolution as per SOPs, workarounds, and error database and knowledge management system wherever possible

Requirements

Knowledge of Microsoft and Google products, including OS, Office, emails, end-user desktop/laptop software, installations, uninstallations, and ITSM for registering and tracking issues.



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