Service Desk Support Specialist
2 weeks ago
Job Summary
We are seeking a highly skilled Service Desk Support Specialist to join our team at IBCScorp. The selected candidate will be responsible for providing exceptional support to our end-users, ensuring timely resolution of incidents, and maintaining a high level of service quality.
Key Responsibilities
- Provide centralized support for our IT infrastructure management services
- Develop and maintain Service Desk Operational Procedures and Processes
- Monitor the Service Desk tool for open and pending tickets
- Receive and log incidents, service requests, and queries from customers and IT staff
- Assign incidents to technical groups and categorize into severity or priority groups
Requirements
To be successful in this role, you will need:
- Knowledge of Microsoft and Google products, including OS, Office, and email software
- End-user desktop/laptop software installation and uninstallation skills
- Experience with ITSM tools for registering and tracking issues
About IBCScorp
IBCScorp is a leading provider of IT services, and we are committed to delivering exceptional support to our customers. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.
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