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Service Desk Operations Specialist
1 month ago
We are seeking a highly skilled Service Desk Analyst to join our team at AHEAD. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our clients.
Responsibilities:- Provide timely and effective resolution to customer inquiries and issues
- Monitor and respond to customer calls and emails in a timely manner
- Collaborate with internal teams to resolve complex technical issues
- Document and track customer interactions and resolutions
- Participate in ongoing training and professional development to stay up-to-date on the latest technologies and best practices
- 2-3 years of experience in a technical support role
- CompTIA A+ certification preferred
- Strong knowledge of Windows and MAC operating systems
- Proficient in Active Directory, O365, and user account management
- Excellent communication and problem-solving skills
AHEAD is a dynamic and innovative company that values diversity, equity, and inclusion. We offer a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), paid time off, and paid parental and caregiver leave. We also provide opportunities for professional growth and development through ongoing training and certifications.
