Senior Workforce Management Analyst

3 weeks ago

Hyderabad, Telangana, India ReleasePoint Full time
Job Summary

The Senior Workforce Management Analyst at ReleasePoint is responsible for overseeing productivity across the organization. This involves assessing, analyzing, and reporting employee productivity at various levels, including individual, departmental, and organizational. The successful candidate will determine the best way to utilize employees' productivity skills using techniques and theories of workforce management. Key responsibilities include scheduling, processing time-off requests, and generating reports to show productivity and performance changes.

Key Responsibilities
  • Execute on budget forecasts and develop staffing and metric models, reporting, and analysis.
  • Develop policies that impact workforce positively and work with operational staff to ensure communication of these policies and procedures are adhered to.
  • Communicate with management and operations team to ensure compliance with client and company standards.
  • Develop reporting processes, dashboards, and presentations to fulfill senior leadership reporting needs.
  • Help drive continuous improvement to increase productivity, accuracy, and improve case management staffing levels.
  • Assist service line leaders with QC tracking and management.
  • Work with VP Operations and other senior management to implement organizations new strategic plan.
  • Help teams design and craft ways for employees to learn and to roll out the continuous learning people need to perform effectively as organizations pivot at speed and scale.
  • Communicate to stakeholders on performance and challenges, providing direction, guidelines, performance update to hit service level goals and making suggestions for corrections to any issues.
  • Analyze/forecast staffing plans and ensure that the delivery locations are appropriately staffed based on organization's requirement and internal capacity plan numbers.
Requirements
  • Master's or Graduate's Degree in business, IT, data science, or business administration.
  • Proficiency in Microsoft Excel, Tableau.
  • Must be able to work with all levels of the organization in capturing, managing, and communicating metrics.
  • The ability to develop creative and breakthrough solutions.
  • Well-developed analytical skills and the ability to provide clarity to complex issues and synthesize large amounts of information.
  • An ability to identify the root causes of issues by analyzing patterns and trends.
  • Self-motivating, adaptable, and able to inspire and motivate others.
  • Prior experience working in an environment of frequent change.
  • Ability to work independently, multi-task, and meet deadlines with flexibility in working hours.
  • Excellent written, verbal communication, and interpersonal skills.
Benefits
  • Family Medical Insurance
  • Great work Culture
  • Employee Friendly Policies

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