Customer Success Specialist

2 days ago

Noida, Uttar Pradesh, India beBeeSuccess Full time ₹ 18,00,000 - ₹ 24,00,000

Job Title

We are seeking a Customer Success Professional to drive client adoption, satisfaction and retention.

About the Role

The successful candidate will act as the primary point of contact for our clients, ensuring their success with our platform and driving adoption. They will develop and maintain long-term relationships with key stakeholders across client organizations, foster trust and ensure their satisfaction with our platform.

Key Responsibilities

  • Act as the primary liaison between assigned clients and our organization.
  • Develop and maintain long-term relationships with key stakeholders across client organizations.
  • Facilitate seamless onboarding of new clients, ensuring they are set up for success with the platform.
  • Conduct training sessions to ensure clients understand and leverage the platform's features and capabilities.
  • Drive adoption of our solutions by understanding client goals and aligning them with product capabilities.
  • Monitor client usage and proactively address any challenges or concerns.

Upselling and Cross-Selling

  • Identify opportunities to expand the client's use of the platform, including introducing new features or services.
  • Collaborate with the sales team to maximize revenue opportunities within existing accounts.

Client Feedback and Advocacy

  • Act as the voice of the client within our organization, providing feedback to enhance our offerings.
  • Advocate for client needs and ensure their issues are resolved in a timely manner.

Performance Monitoring

  • Analyze client success metrics (e.g., ROI, product adoption rates, etc.) and provide actionable insights to improve outcomes.
  • Prepare and deliver periodic reviews to demonstrate the value delivered by our platform.

Required Skills and Qualifications

  • Bachelor's degree in business, finance, technology, or a related field.
  • 3+ years of experience in customer success, account management, or a similar client-facing role in SaaS, fintech, or technology sectors.
  • Exceptional communication, interpersonal, and presentation skills.
  • Strong problem-solving and conflict-resolution abilities.
  • Analytical mindset with experience in using data to drive decisions.
  • Proficiency in using CRM and customer success tools.
  • Ability to manage multiple clients and priorities in a fast-paced environment.

Why Join Us?

Be part of a rapidly growing organization revolutionizing debt collections. Work in a dynamic and collaborative environment with opportunities for career growth. Contribute to a meaningful mission that impacts financial institutions and their customers.

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