Customer Success Analyst

3 weeks ago


Noida, Uttar Pradesh, India Diligente Technologies Full time

Job Title: Customer Success Analyst

Location: Noida / Chennai

Employment Type: Full-Time

Experience Level: Mid-Level (Minimum 4 Years Experience required)

Shift timings: 9pm to 6am IST (US Pacific hours)

WORK FROM OFFICE / ONSITE

Reports to: Head of Customer Success

Role Overview

As a Customer Success Analyst, you'll be the part of the customer success team to help create knowledge base, FAQ's, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You'll play a key role in onboarding, support, customer education, and renewal strategies.

Key Responsibilities

  • Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
  • Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
  • Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
  • Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
  • Monitor key customer health metrics and take action on churn risks or upsell opportunities.
  • Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
  • Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.

Requirements

  • Bachelor's degree in business, Communications, Marketing, or related field.
  • 4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company.
  • Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
  • Proven ability to craft engaging and strategic customer success emails and campaigns.
  • Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
  • Experience with HubSpot CRM or similar tools is highly preferred.
  • Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
  • Will be working US Pacific Standard Time.


  • Noida, Uttar Pradesh, India Diligente Technologies Full time

    Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Night Shift timings: 9pm - 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you'll be the part of the customer success team to...


  • Noida, Uttar Pradesh, India Diligente Technologies Full time

    Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Night Shift timings: 9pm - 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you'll be the part of the customer...

  • Customer Success

    4 days ago


    Noida, Uttar Pradesh, India Dreamsol Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    You are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards. Your role will involve utilizing strong analytical skills for requirement analysis and documentation, expertise in quality assurance...

  • Customer Success

    2 days ago


    Noida, Uttar Pradesh, India Dreamsol TeleSolutions Pvt. Ltd. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Location: NoidaExperience: 2+ YearsWe are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards.Key Skills:Strong analytical skills for requirement analysis and documentationExpertise in quality...

  • Customer Success

    4 days ago


    Noida, Uttar Pradesh, India Info Edge Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Description: The Customer Success role at Info Edge India Ltd for IIMJOBS focuses on ensuring a positive experience for users through effective onboarding, support, and relationship management. The primary objective is to drive user engagement, satisfaction, and retention. Responsibilities include understanding customer needs, providing tailored...

  • Business Analyst

    2 days ago


    Noida, Uttar Pradesh, India Insight Customer Call Solutions Ltd Full time ₹ 5,00,000 - ₹ 12,00,000 per year

    Job Description: Business AnalystAbout ICCS: ICCS is a leading business process outsourcing company delivering innovative, efficient, and customer-centric solutions to businesses across various industries. Our focus is on leveraging technology and analytics to drive operational excellence and business growth.Job Summary: We are seeking a detail-oriented and...

  • Customer Success

    6 days ago


    Greater Noida, Uttar Pradesh, India DREAMSOL TELESOLUTIONS PVT. LTD. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Job Description Customer Success (BA-QA) Specialist Location: NoidaPosted: 6 hours agoExperience: 2 Years We are seeking a Customer Success (BA-QA) Specialist to ensure high-quality project delivery through effective requirement analysis, quality assurance, and customer interaction, while adhering to data security standards.Key Skills:Strong analytical...


  • Noida, Uttar Pradesh, India Invia Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    My Fleet Manager (MFM) Service Desk Analyst - Shift timings - 3 AM to 12 noonThe CompanyThrough innovative and intelligent processes and automations, we create solutions for the telecommunications industry that help reduce overall costs and increase business productivity.What is on OfferCome and join a professional, fast paced and exciting company involved...

  • customer success

    1 week ago


    Noida, Uttar Pradesh, India Teamware Solutions Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job   Key responsibilities In this role, you will be responsible for:    Proficient in communication & capable of effectively managing customer interactions. Building and maintaining strong relationships with customers, understanding their needs, and ensuring their satisfaction with Adobe DME products and services.  Assisting customers in effectively...


  • Noida, Uttar Pradesh, India EC-Council Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Job Title: Customer Success ManagerLocation: Noida / Hyderabad (Onsite)EC-Council ) is the world's largest cyber security technical certification body. We operate in 145 countries globally and we are the owner and developer of various world-famous cyber security programs. We are proud to have trained and certified over 380,000 information security...