
Business Analyst
5 days ago
Job Description: Business Analyst
About ICCS: ICCS is a leading business process outsourcing company delivering innovative, efficient, and customer-centric solutions to businesses across various industries. Our focus is on leveraging technology and analytics to drive operational excellence and business growth.
Job Summary: We are seeking a detail-oriented and analytical Business Analyst to join our team in Noida. The ideal candidate will work closely with cross-functional teams to identify business needs, analyze processes, and provide data-driven recommendations to improve efficiency, productivity, and customer satisfaction.
Key Responsibilities:
- Requirements Gathering:
- Collaborate with stakeholders to understand business requirements, objectives, and challenges.
- Document and prioritize business needs, ensuring alignment with organizational goals.
- Data Analysis:
- Collect, analyze, and interpret data to identify trends, insights, and opportunities.
- Develop and maintain dashboards, reports, and metrics for tracking performance.
- Process Improvement:
- Evaluate current business processes to identify inefficiencies or areas for enhancement.
- Recommend and implement solutions to optimize workflows and improve outcomes.
- Solution Design:
- Work with IT and operational teams to design and implement new systems, tools, or processes.
- Create detailed documentation, including business cases, user stories, and functional specifications.
- Stakeholder Communication:
- Facilitate regular meetings with stakeholders to review progress and address concerns.
- Present findings and recommendations in a clear and actionable manner.
- Project Support:
- Support project teams by providing analysis, documentation, and testing during solution implementation.
- Monitor project outcomes to ensure alignment with initial objectives.
Qualifications:
- Master degree in Business Administration, Economics, Computer Science, or a related field.
- 2+ years of experience as a Business Analyst, preferably in the BPO industry.
- Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, or Power BI).
- Strong understanding of BPO processes and client management.
- Excellent communication and interpersonal skills.
- Proven problem-solving skills and the ability to work independently or in a team.
- Knowledge of project management methodologies (e.g., Agile, Scrum) is a plus.
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