Customer Success Analyst- PST/Night shift

17 hours ago

Noida, Uttar Pradesh, India Diligente Technologies Full time
Job Title: Customer Success Analyst

Location: Noida / Chennai

Employment Type: Full-Time

Experience Level: Mid-Level (Minimum 4 Years Experience required)

Night Shift timings: 9pm - 6am IST (US Pacific hours)

WORK FROM OFFICE / ONSITE

Reports to: Head of Customer Success

Role Overview

As a Customer Success Analyst, you'll be the part of the customer success team to help create knowledge base, FAQ's, maintain customer relationship system, and successfully onboard new customers post-sale. Your mission is to ensure they derive maximum value from our product, achieve their desired outcomes, and have a seamless, positive experience. You'll play a key role in onboarding, support, customer education, and renewal strategies.

Key Responsibilities

- Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
- Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
- Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
- Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
- Monitor key customer health metrics and take action on churn risks or upsell opportunities.
- Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
- Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.

Requirements

- Bachelor's degree in business, Communications, Marketing, or related field.
- 4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company.
- Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
- Proven ability to craft engaging and strategic customer success emails and campaigns.
- Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
- Experience with HubSpot CRM or similar tools is highly preferred.
- Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
- Will be working US Pacific Standard Time.

  • Customer Success Analyst

    2 days ago

    Noida, Uttar Pradesh, India Diligente Technologies Full time

    Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Shift timings: 9pm to 6am IST (US Pacific hours) Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you'll be the part of the customer success team to...

  • Customer Success Analyst

    46 minutes ago

    Noida, Uttar Pradesh, India Diligente Technologies Full time

    Job Title: Customer Success Analyst Location: Noida / Chennai Employment Type: Full-Time Experience Level: Mid-Level (Minimum 4 Years Experience required) Shift timings: 9pm to 6am IST (US Pacific hours) WORK FROM OFFICE / ONSITE Reports to: Head of Customer Success Role Overview As a Customer Success Analyst, you'll be the part of...

  • Customer Success Analyst

    4 days ago

    Noida, Uttar Pradesh, India Diligente Technologies Full time

    Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Shift timings: 9pm to 6am IST (US Pacific hours)Reports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you'll be the part of the customer success team to help create knowledge base,...

  • Customer Success Analyst

    24 hours ago

    Noida, Uttar Pradesh, India Diligente Technologies Full time

    Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Shift timings: 9pm to 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you'll be the part of the customer success team to help...

  • OTC Analyst- Night Shift- RTO

    2 days ago

    Noida, Uttar Pradesh, India Genpact Full time US$ 90,000 - US$ 1,20,000 per year

    Inviting applications for the role of Collections & Deductions (Dispute) AnalystNote- This is Night ShiftPune OfficeOffice- Onsite Role- (Return to office)Must have experience in Advance Excel.In this role associate will work with a team to provide analytical support on deductions recovery. Such analytical support may include data management, data...

  • Night shift

    1 day ago

    Noida, Uttar Pradesh, India Graygraph Technologies Pvt Ltd Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    Job Title: Shopify DeveloperExperience Level: 3-4 yearsResponsibilities:Shopify Theme Customization:* Modify and customize existing Shopify themes using the Shopify Liquid templatinglanguage, HTML, CSS, and potentially JavaScript.* Implement design changes and updates to improve the store& aesthetics and userinterface.* Ensure themes are responsive and...

  • Business Analyst for India Night Shift

    2 days ago

    Noida, Uttar Pradesh, India Vistec Partners Full time ₹ 12,00,000 - ₹ 16,00,000 per year

    We are looking for candidates who can commence work immediately and will be given priority. Pay range and compensation package - ( Between 12 Lakhs to 16 Lakhs) (Non - Negotiable)Working Shift: US Shift (India Night Shift)ResponsibilitiesRequirement Gathering: Collaborate with stakeholders to gather, analyze, and document business requirements. Process...

  • Travel Sales Agent-Night Shift

    1 day ago

    Noida, Uttar Pradesh, India Mighty Warners Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    Job Description – Travel Sales Agents (English)-Night ShiftEmployment Type: Full-TimeIndustry: Travel & TourismLocation: NoidaShift: Night ShiftSalary: ₹20,000 – ₹30,000 per month + Attractive IncentivesAbout the RoleWe are hiring energetic, target-driven Travel Sales Agents to join our dynamic team. You will engage with qualified leads, consult...

  • Customer Success Engagement Specialist

    8 hours ago

    Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 12,00,000 - ₹ 24,00,000

    Job Title: Customer Success AnalystLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Shift timings:9pm to 6am IST (US Pacific hours)Work Arrangement: Work From Office / OnsiteReports to: Head of Customer SuccessRole OverviewAs a Customer Success Analyst, you'll be part of the customer success...

  • Customer Success Advocate

    6 hours ago

    Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 1,04,000 - ₹ 1,30,878

    Job Title: Customer Success StrategistLocation: Noida / ChennaiEmployment Type: Full-TimeExperience Level: Mid-Level (Minimum 4 Years Experience required)Night Shift timings: 9pm - 6am IST (US Pacific hours)WORK FROM OFFICE / ONSITEReports to: Head of Customer SuccessRole OverviewAs a Customer Success Strategist, you'll be the part of the customer success...