Customer Success Associate

18 hours ago

Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 15,00,000 - ₹ 28,00,000
Customer Success Professional

We are seeking a skilled Customer Success professional to join our team. As a key member of our customer success organization, you will play a vital role in driving customer adoption and ensuring that our customers derive maximum value from our product.

Job Description:

As a Customer Success Analyst, you will be responsible for managing customer relationships, developing strategies for engagement, retention, and satisfaction. You will also build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.

Key Responsibilities:

  • Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
  • Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
  • Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
  • Create and execute customer success email campaigns (e.g., onboarding series, product updates, renewal reminders).
  • Monitor key customer health metrics and take action on churn risks or upsell opportunities.
  • Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
  • Maintain accurate records of customer interactions and insights in HubSpot and other customer success platforms.

Requirements:

  • Bachelor's degree in business, communications, marketing, or related field.
  • 4+ years of experience in a Customer Success, Account Management, or Customer Support role at a SaaS company.
  • Demonstrated experience setting up and managing customer-facing knowledge bases and educational content.
  • Proven ability to craft engaging and strategic customer success emails and campaigns.
  • Strong verbal and written communication skills with a proactive, empathetic approach to customer engagement.
  • Experience with HubSpot CRM or similar tools is highly preferred.
  • Familiarity with customer success platforms (e.g., Intercom, Zendesk, Gainsight, or similar) is a plus.
  • Will be working US Pacific Standard Time.

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