Customer Success

3 weeks ago

Noida, Uttar Pradesh, India EisenVault Full time
We are seeking a proactive and client-focused professional to join our team as a Customer Success & Implementation Associate. This role offers a unique blend of customer support, onsite client engagement, cross-functional coordination with engineering, and the opportunity to grow into project implementation and delivery.

Key Responsibilities:

- Respond promptly and professionally to customer emails and support queries.

- Handle inbound support calls and assist in troubleshooting issues.

- Conduct onsite visits to gather requirements and understand change requests.

- Deliver product training to users, both in-person and via remote sessions.

- Collaborate with the engineering team to ensure timely implementation of fixes and enhancements.

- Track tickets, change requests, and project tasks using Zoho Projects and Zoho Desk.

- Maintain internal documentation, meeting notes, and status updates.

- Communicate effectively in English and Hindi with both domestic and international clients.

- Gradually take ownership of customer onboarding and full implementation projects.

What We're Looking For:

- 1-2 years of experience in a customer-facing role (support, implementation, onboarding, etc.).

- Strong written and verbal communication skills in English and Hindi.

- Organized, detail-oriented, and comfortable working with engineering teams.

- Willingness to travel for client meetings (locally and across India).

- Familiarity with any task/project management tool (Zoho Projects preferred).

Nice to Have:

- Basic understanding of Linux systems (commands, logs, troubleshooting).

- Experience working with enterprise software or SaaS platforms.

Why EisenVault:

- Work with a growing enterprise software company with global clients.

- Collaborate directly with founders and engineers - your work will have a visible impact.

- Career path leading to project management or product roles.

- Supportive team environment with professional growth opportunities.

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