Customer Success Professional

2 days ago

Noida, Uttar Pradesh, India beBeeCustomerSuccess Full time ₹ 6,00,000 - ₹ 8,00,000

Job Overview:

As a valued member of our customer success team, you will play a key role in ensuring customers derive maximum value from our product.

Your mission is to help create knowledge bases, maintain customer relationships, and successfully onboard new customers post-sale.

  • Act as a trusted advisor to customers, guiding them through onboarding, product adoption, and usage best practices.
  • Proactively manage customer relationships and develop strategies for engagement, retention, and satisfaction.
  • Build and maintain a scalable knowledge base, including FAQs, help guides, and tutorial content.
  • Create and execute customer success email campaigns.
  • Monitor key customer health metrics and take action on churn risks or upsell opportunities.
  • Collaborate with Sales, Product, and Support teams to provide feedback and improve the customer experience.
  • Maintain accurate records of customer interactions and insights.

Requirements:

  • Bachelor's degree in business, communications, marketing, or related field.
  • 4+ years of experience in a customer success role.

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