IT Support Specialist for Sales Operations

4 days ago

Amrāvati, Maharashtra, India beBeeProblemSolver Full time ₹ 12,00,000 - ₹ 15,00,000
Job Title:

Avoiding Common Pitfalls in Business Systems

About the Role:

This position will be pivotal in shaping the future of cybersecurity by ensuring systemic accuracy and usability of sales tools through timely and accurate resolution of support tickets.

Main Responsibilities:
  • Assign, troubleshoot, and resolve tickets from sales users related to Salesforce, Salesforce CPQ, Callidus CPQ, Clari, People.ai, and ClosePlan.
  • Manage a fast-paced queue of support requests, driving all issues to resolution with a strong focus on customer satisfaction and efficient task execution.
  • Triage Level 2 tickets to the right stakeholders with required information.
  • Assist in scheduled maintenance of systems via data migrations.
  • Maintain Service Level Agreement targets.
  • Manage access and visibility-related issues.
  • Assist with documentation of best practices and usage.
Requirements:
  • At least 5+ years of professional experience in an IT/Salesforce Helpdesk role or Salesforce certified.
  • Salesforce Administrator experience is highly preferred.
  • Good knowledge of navigating Salesforce landscape and terminology with focus on data security and territory management.
  • Experience with sales processes and experience in a sales environment is a plus.
  • Hands-on experience providing system and tools support to users.
  • Strong team player with service-oriented attitude and customer focus.
  • Excellent time management skills.
  • Quick learner and able to thrive in a fast-paced environment.
  • Aggressive problem solver.
  • Excellent written and verbal communication skills.

Key responsibilities include troubleshooting and resolving technical issues while maintaining a high level of customer satisfaction. This role requires excellent communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment. The ideal candidate will have a strong understanding of Salesforce and its associated products, as well as experience working with sales teams and customers. A background in IT or a related field is preferred, but not required. The successful candidate will be a self-motivated and organized individual who can work independently and collaboratively as part of a team.

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