IT Support Specialist

22 hours ago

Amrāvati, Maharashtra, India beBeeSupport Full time US$ 45,000 - US$ 75,000

Job Title: IT Support Specialist

We are seeking a skilled and proactive individual to join our team as an IT Support Specialist.

  • This is a fantastic opportunity for someone who wants to work in a dynamic environment and be part of a team that values collaboration and innovation.

Key Responsibilities:

  • Serve as the initial point of contact for all IT-related user issues and requests.
    • Record, categorize, and prioritize incidents in the ITSM/ticketing system (e.g., ServiceNow, ManageEngine).
      • Provide basic Level 1 troubleshooting for hardware, software, printers, email, network connectivity, and end-user applications.
        • Reset passwords, unlock accounts, and assist with access-related issues.
          • Escalate unresolved issues to L2/L3 teams with detailed logs and user inputs.
            • Maintain communication with users to provide status updates and follow-ups.
              • Ensure all tickets are logged, updated, and closed in a timely manner according to SLA.
                • Support remote users using remote desktop tools.

Requirements:

  • 1–3 years of experience in IT Service Desk or desktop support roles
  • Basic knowledge of Windows OS, MS Office Suite, and Active Directory.
  • Familiarity with IT ticketing tools and remote support tools (e.g., AnyDesk, TeamViewer).
  • Good understanding of ITIL processes and incident lifecycle.

Preferred Qualifications:

  • Diploma or Bachelor's Degree in IT, Computer Science, or related field.
  • ITIL Foundation certification is a plus.
  • A+ / MCSA / HDI certification is advantageous.

Why This Job?

This role offers a unique opportunity to work in a fast-paced environment and develop your skills in IT support. You will have the chance to work with a talented team and contribute to the success of the organization.

Benefits:

  • Ongoing training and development opportunities
  • Collaborative and supportive work environment
  • Competitive salary and benefits package

If you are a motivated and organized individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

Apply today and take the first step towards a rewarding career in IT support

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