Supporting Excellence

4 days ago

Amrāvati, Maharashtra, India beBeeSecurity Full time ₹ 18,00,000 - ₹ 25,00,000
Senior Technical Support Specialist Role

We are seeking a highly skilled Senior Technical Support Specialist to provide exceptional technical support for our data security and governance platform.

Key Responsibilities:
  • Act as the primary technical contact for high-value and Designated Support accounts.
  • Own critical cases end-to-end, ensuring SLA compliance and timely updates.
  • Perform deep troubleshooting across multi-component and multi-environment setups.
  • Maintain high-quality, structured RCAs for escalations.
Technical Expertise:
  • Serve as a subject matter expert in Cloud Platforms (AWS, Azure, GCP), Data Platforms (Snowflake, Databricks, Lake Formation, Starburst) and Platform Configuration and deployment.
  • Expertise in Security & Governance (IAM, encryption, authentication, authorization) and DevOps & Automation (CI/CD, Kubernetes, Terraform, scripting).
Mentorship & Enablement:
  • Mentor and guide Support Engineers.
  • Lead knowledge-sharing sessions, improve knowledge base articles, runbooks, and troubleshooting guides.
  • Conduct peer case reviews for quality and completeness.
Cross-Functional Collaboration:
  • Partner with Engineering for bug triage and fixes.
  • Collaborate with Product Management to provide feedback.
  • Coordinate with Solutions Engineering and CX Ops for seamless handoffs.
Qualifications:

Must-Have: 5+ years in technical support or customer-facing engineering, expertise in cloud services, big data platforms, and data governance. Strong debugging/problem-solving skills in distributed environments.

Preferred: Experience with similar governance tools, contributions to documentation or community knowledge, mentoring or leadership experience.

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