Linux Server Support Specialist

3 days ago

Amrāvati, Maharashtra, India beBeeSystemAdministrator Full time ₹ 12,00,000 - ₹ 25,00,000
Senior Hosting Product Specialist

About Us:

We are a leading web technology company serving nearly 7 million customers globally. Established through the combination of leading web services providers, our mission is to empower success in a connected world with a focus on helping businesses of all sizes thrive online.

Key Responsibilities:

  • Contribute to 24x7 shifts to ensure continuous monitoring and support.
  • Monitor the stability of our products using various internal tools.
  • Provide L1/L2 support for hosting products (cpanel/plesk/vps/cloud/dedicated).
  • Handle incident response, troubleshooting, and fixes for various products/services.
  • Communicate clearly on tickets, phone calls, and team meetings about various issues.
  • Exhibit a sense of urgency to resolve issues effectively.
  • Build advanced automation workflows for automating repeated issues.
  • Work with the infrastructure team to deploy and maintain Linux/Windows servers using automated scripts and predefined runbooks.
  • Ensure SLA's and Operational standards are met.
  • Raise tickets to different internal groups to resolve recurrent problems and follow up on escalated issues.
  • Liaison with engineering teams for RCA's, permanent resolutions on issues affecting production sites.
  • Contribute to Operations handbook.
  • Ensure smooth hand-offs between shifts.

Requirements:

  • Bachelor's degree in Information Technology or Computer Science.
  • Consistently strong academic performance.
  • Familiarity with Linux Systems, including Shell/Bash, sed/awk/grep/egrep, VI/VIM/Emacs, netstat, lsof, strace, ps/top/atop/dstat, grub boot config & systems rescue, fstab/disk labels, ext3/ext4, IPtables, sysstat (sar/vmstat/iostat etc), run-levels & startup scripts, sudo/chroot/chkrootkit/rkhunter.
  • Basic DNS & Networking, TCP/UDP, IP Routing, HA & Load Balancing Concepts.
  • Application Protocols: SMTP, HTTP, FTP, IMAP, POP.
  • Must be willing to work in shifts (including at night and on holidays).

Preferred Qualifications:

  • Understanding of Cloud Computing.
  • Systems/Hardware: RAID, LOM/IPMI/IP KVMs, Dell Hardware.
  • Windows: WMI, Powershell/VB scripts, MS-SQL Fundamentals.
  • Applications: Postfix/qmail/Exim, Database Systems Fundamentals (MySQL/Postgres), Nginx/Apache (mod_php, mod_fcgid, CGI, php-fpm etc), Tomcat.
  • Tools/Utilities: Nagios, DHCP, Kickstart/Cobbler, Yum, RPM, GIT/SVN.
  • Others: Regular expressions, Rescue Kits like TRK, etc.
  • Certification: Red Hat Certified Engineer (RHCE), GCP.

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