Digital Payment Support Specialist

14 hours ago

Amrāvati, Maharashtra, India beBeePayment Full time ₹ 15,00,000 - ₹ 20,00,000

We're looking for a seasoned payment support specialist to join our team. This role involves ensuring the availability and stability of critical banking applications.

Key Responsibilities
  • Provide advanced application and production support for digital payment systems, including UPI and retail banking platforms.
  • Monitor system performance, respond to alerts, and manage incidents to minimize downtime.
  • Analyze recurring issues and implement long-term solutions.
  • Collaborate with development, QA, infrastructure, and vendor teams to resolve issues and implement changes.
  • Document support procedures, run books, and incident reports.
  • Ensure adherence to ITIL practices, including incident, problem, and change management.
  • Coordinate deployment activities, release validations, and post-production verification.
  • Act as an SME for payment systems and support audits and compliance-related activities.
Required Qualifications
  • Bachelor's degree in Computer Science or Information Technology.
  • 8-11 years of experience in application support, production support, or IT operations.
  • Hands-on experience supporting UPI platforms, retail banking applications, and payment gateways.
  • Strong understanding of banking protocols and digital payment workflows.
  • Proficiency in SQL, Unix/Linux commands, log analysis, and scripting (Shell/Python).
  • Familiarity with monitoring tools, incident tracking systems (e.g., Splunk, AppDynamics, ServiceNow).
  • Excellent analytical and troubleshooting skills with a strong sense of urgency.
  • Strong communication and coordination skills across cross-functional teams.

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