Technical Support Professional

17 hours ago

Amrāvati, Maharashtra, India beBeeDesktop Full time ₹ 8,00,000 - ₹ 17,00,000
Support Specialist – Horizon VDI

Job Description:

The ideal candidate will provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents. They will create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.

Responsibilities:

  • Resolve end-user VDI issues and maintain optimal performance, usability, and security of client's virtual desktop environment.
  • Create and manage desktop pools in Horizon Administrator/Console, including both persistent and non-persistent configurations.
  • Collaborate with infrastructure teams on escalations related to networking, storage, or host-level issues.
  • Document standard operating procedures, troubleshooting steps, and FAQs for internal knowledgebase.
  • Coordinate UAT testing for new images or configurations with business stakeholders.
  • Participate in change management and implementation planning for VDI-related initiatives.

Requirements:

The candidate must have at least 2 years of IT support experience with 1 year of supporting VDI environments. They should also have experience supporting VMware Horizon View (7.x or 8.x), including Connection Server, Composer, and Agent, as well as proficiency with tools like Horizon Administrator/Console, vSphere Client, and basic PowerShell scripting.

Preferred Qualifications:

Candidates with 3+ years of experience supporting end-user computing or VDI in enterprise environments will be preferred. A deep understanding of creating and maintaining golden images, familiarity with application packaging, and experience deploying and managing desktop pools are also highly desirable.

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