Expert Technical Support Specialist

18 hours ago


Amrāvati, Maharashtra, India beBeeTechnical Full time ₹ 80,00,000 - ₹ 1,20,00,000

Job Title: ServiceNow Expert

We are seeking a skilled professional to provide expert technical support, perform system maintenance, and assist end-users with ServiceNow-related issues.

The ideal candidate will have a solid understanding of the ServiceNow platform, IT service management (ITSM) principles, and general IT operations.

This role involves troubleshooting incidents, resolving service requests, and ensuring the smooth operation of the ServiceNow environment.

Key Responsibilities:

  • Troubleshoot and resolve issues related to the ServiceNow platform.
  • Perform routine maintenance tasks and system upgrades, ensuring the platform remains stable and operational.
  • Provide support to end-users, addressing their questions and concerns regarding the ServiceNow platform.
  • Collaborate with other IT teams to ensure seamless integration and operation of the ServiceNow platform.
  • Ensure all support activities comply with IT security policies and federal regulations.

Required Skills and Qualifications:

  • ServiceNow Certified System Administrator (CSA) required
  • 5 years of experience in Information Technology operations.
  • Experience with ServiceNow, help desk processes, applications, networking, Office 365, and Azure.
  • Familiarity with IT security policies.
  • Bachelor's degree in Information Technology or Computer Science is preferred. Strong problem-solving and customer service skills.

Benefits:

  • Opportunity to work with a cutting-edge technology platform.
  • Chance to develop expertise in IT service management and cloud computing.
  • Collaborative team environment.
  • Professional growth opportunities.

Other Opportunities:

  • Develop and maintain process improvements.
  • Stay up-to-date with industry trends and best practices.
  • Participate in knowledge-sharing sessions.
  • Contribute to cross-functional projects.


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