Strategic Operations Director

2 days ago


Goa, India 91HR Full time

Job Opportunity for a Senior Operations Manager

We are seeking an experienced Senior Operations Manager to join our team at 91HR.

About the Role:

  • This is a full-time, on-site job role in North Goa. As a Senior Operations Manager, you will be responsible for managing customer service operations and handling international clients and multiple processes.

Key Responsibilities:

  • Lead and manage teams to achieve business objectives.
  • Develop and implement strategies to improve operational efficiency.
  • Collaborate with cross-functional teams to drive business growth.
  • Analyze data to identify trends and areas for improvement.
  • Implement process improvements and cost-saving initiatives.
  • Maintain strong relationships with clients and stakeholders.

Requirements:

  • Graduate degree or above.
  • At least 8-10 years of experience in customer service operations management in an international BPO.
  • Strong leadership and communication skills.
  • Ability to build and maintain relationships with clients and stakeholders.
  • Excellent analytical and problem-solving skills.
  • Familiarity with process improvement methodologies such as Lean and Six Sigma.

Benefits:

  • Competitive salary: up to ₹18 LPA.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.

Why Join Us?

We offer a unique opportunity to work with a leading BPO company and contribute to driving business success. If you are a strategic thinker with excellent leadership and communication skills, we encourage you to apply for this exciting opportunity.



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