Strategic Operations Director
2 days ago
Job Opportunity for a Senior Operations Manager
We are seeking an experienced Senior Operations Manager to join our team at 91HR.
About the Role:
- This is a full-time, on-site job role in North Goa. As a Senior Operations Manager, you will be responsible for managing customer service operations and handling international clients and multiple processes.
Key Responsibilities:
- Lead and manage teams to achieve business objectives.
- Develop and implement strategies to improve operational efficiency.
- Collaborate with cross-functional teams to drive business growth.
- Analyze data to identify trends and areas for improvement.
- Implement process improvements and cost-saving initiatives.
- Maintain strong relationships with clients and stakeholders.
Requirements:
- Graduate degree or above.
- At least 8-10 years of experience in customer service operations management in an international BPO.
- Strong leadership and communication skills.
- Ability to build and maintain relationships with clients and stakeholders.
- Excellent analytical and problem-solving skills.
- Familiarity with process improvement methodologies such as Lean and Six Sigma.
Benefits:
- Competitive salary: up to ₹18 LPA.
- Opportunities for career growth and professional development.
- A dynamic and supportive work environment.
Why Join Us?
We offer a unique opportunity to work with a leading BPO company and contribute to driving business success. If you are a strategic thinker with excellent leadership and communication skills, we encourage you to apply for this exciting opportunity.
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