Executive Operations Director

1 day ago


Goa, India Open Destinations Full time
Job Title: Executive Operations Director

About the Role:
Open Destinations Limited is a leading services and technology provider, catering exclusively to the travel industry. With over 25 years of real-world experience, our team comprises 700+ professionals working 24/7 with 100+ global customers to support and scale travel businesses.

Key Responsibilities:
Lead key customer accounts, formulate strategies, improve performance, select and retain top talent, and ensure compliance. Mentor team members, enhance quality of customer service, and implement best practices across all levels. Collaborate with a direct span of 6-10 Operations Managers and a total span of 160-200 FTEs.

Main Duties & Responsibilities:
  • Operations Management: Oversee day-to-day operations as per client SLAs.
  • Client Management: Ensure customers receive value for money, grow outsourced operations, and renew outsourcing contracts with Open Destinations.
  • Risk Management: Identify and manage operational risks, ensuring adherence to required compliance levels.
  • Process Improvement: Identify areas of improvement and add value to clients' businesses or internal processes.
  • Staff Development: Coach and mentor staff, creating a pipeline of second-line leadership.

Requirements:
  • Proven experience in Customer Service operations management, with at least 8-10 years in a senior leadership role.
  • Strong client management skills and ability to build and maintain relationships.
  • Business Development: Increase existing accounts and maintain recurring revenues.
  • Industry trends, technology updates, and best practices understanding.
  • Exceptional leadership, communication, and interpersonal skills.
  • Knowledge of process improvement methodologies – preferably Lean, Six Sigma – Yellow/Green Belt.
  • Strategic thinker with a track record of driving operational excellence.
  • Good understanding of different functions of outsourcing operations – QA, Training, MIS.
  • Data analysis proficiency and ability to use data to make informed decisions.
  • Excellent problem-solving and decision-making abilities.

Additional/Preferred Skills:
  • Experience and understanding of travel or tour operator business.

Educational Qualifications:
  • Bachelor's degree in any field. Master's degree is a plus.

Estimated Salary: ₹1,500,000 - ₹2,500,000 per annum

  • Goa, India Hyatt Corporation Full time

    Executive Culinary DirectorCelebrating its rich history of hospitality, the Hyatt Corporation is now seeking an exceptional Executive Culinary Director to lead its culinary operations in Goa. As a visionary leader, you will be responsible for driving the strategic development and implementation of innovative food concepts that meet the highest standards of...

  • Operations Director

    3 weeks ago


    Goa, India Open Destinations Full time

    Job Title: Operations DirectorLocation: To be part of our backend hotel contract loading team, you will be responsible for monitoring hotel contract loading functions. You should have excellent computer skills and knowledge of the travel industry.Candidate Requirements:Good English communication skillsStrong computer literacy skills, including proficiency in...


  • Goa, India Accor Full time

    Company OverviewThe Accor Group is a global leader in the hospitality industry, renowned for its commitment to excellence and customer satisfaction. As a Hotel Operations Director at Accor, you will be part of a dynamic team that strives to deliver exceptional service and memorable experiences for our guests.


  • Goa, India SkillsKraft Full time

    Resort Operations DirectorAt SkillsKraft, we seek a seasoned Resort Operations Director to lead our resort team in delivering exceptional guest experiences and driving business growth. The ideal candidate will possess a strong understanding of resort operations, including sales, marketing, finance, and human resources.Key Responsibilities:• Provide...


  • Goa, India Marriott International Full time

    Job SummaryThe Hotel Operations Director is responsible for overseeing the daily operations of the resort, ensuring seamless execution and maximum guest satisfaction. This leadership role requires a strong focus on quality, safety, and exceptional customer service.About the RoleThis key position will lead cross-functional teams to drive business results,...

  • Operations Admin

    2 months ago


    Goa, India Kilowott Full time

    As the **Operations Admin **for Directors at Kilowott, you will support the executive leadership team by handling various administrative, operational, and organizational tasks. Your role will be crucial in ensuring the smooth functioning of day-to-day operations and providing strategic assistance to the directors in meeting their business objectives. **Key...


  • Goa, India GMR Group Full time

    We are seeking a highly skilled and experienced individual to fill the role of Airfield Operations Director with GMR Group at Rajiv Gandhi International Airport.Job DescriptionThe successful candidate will be responsible for directing and participating in firefighting operations, driving CFTs, domestic fire tender operations, and optimum equipment operations...

  • Operations Director

    4 weeks ago


    Goa, India Quidich Innovation Labs Full time

    About the RoleQuidich Innovation Labs is seeking a skilled Operations Director to oversee the smooth functioning of our office operations. As a critical member of our team, you will be responsible for managing office assets, coordinating travel arrangements, and maintaining a high level of employee satisfaction.Key ResponsibilitiesOffice Management: Ensure...


  • Goa, India Hyatt Corporation Full time

    Job SummaryHyatt Corporation is seeking a highly skilled and experienced Executive Culinary Director to lead the culinary team in achieving exceptional standards of quality and consistency in our Food and Beverage Department.Key Responsibilities:Develop and implement culinary strategies to enhance the guest experience and drive revenue growth.Manage the...


  • Goa, India Open Destinations Full time

    **Job Summary:**We are seeking a seasoned Senior Operations Manager to oversee key customer accounts, formulate strategy, and improve performance. As a Strategic Business Operations Director, you will lead day-to-day operations, ensure client satisfaction, grow outsourced operations, and renew outsourcing contracts.**Key Responsibilities:**Lead and manage...


  • Goa, India SkillsKraft Full time

    Job DescriptionAbout UsSkillKraft is a dynamic company dedicated to delivering exceptional experiences in the hospitality industry.Job SummaryWe are seeking an experienced Resort Operations Director to lead our resort team. As a key member of our management team, you will be responsible for overseeing all aspects of resort operations, including sales,...

  • Operations Director

    2 weeks ago


    Goa, India Hyatt Corporation Full time

    Hyatt Corporation is seeking a highly skilled Operations Director to lead the Rooms Division at our Hyatt Place Goa Candolim location. This is a full-time position that requires a strong background in hotel operations and management.About the RoleThis role will be responsible for ensuring the smooth and efficient running of all operational aspects of the...


  • Goa, India Summit Hotels & Resorts Full time

    Job DescriptionThe Hotel Housekeeping Operations Director oversees the housekeeping department at Summit Hotels & Resorts, ensuring a clean and safe environment for all guests.Main Responsibilities:Lead and train the housekeeping team to maintain high standards of cleanliness and safety.Supervise housekeeping staff to ensure adherence to proper safety and...


  • Goa, India The Indian Hotels Company Limited Full time

    Job Title: Executive Secretary to Senior Vice President OperationsJob Summary:The Indian Hotels Company Limited seeks an exceptional Executive Secretary to provide top-level administrative support to the Senior Vice President Operations in Goa. As a trusted advisor, you will be responsible for preparing presentations, managing schedules and travel...

  • Sales Director

    4 weeks ago


    Goa, India The Indian Hotels Company Limited Full time

    Job Responsibility: The Sales Director at The Indian Hotels Company Limited is responsible for achieving revenue goals, guest satisfaction, and financial performance of the Sales and Marketing Department.Key Responsibilities include:Achieving room revenue, banquet, and outlet budget, revpar, spa, and other revenues.Ensuring EBITDA margins are in line with...


  • Goa, India Royal Enfield Full time

    Job Title:Key Management Position - Cafe Operations DirectorAbout the Role:We are seeking an experienced and skilled Cafe Operations Manager to lead our Garage Cafe operations in Goa. The successful candidate will be responsible for establishing the cafe as a premier destination and creating exceptional customer experiences.Responsibilities:Drive revenue...


  • Goa, India GMR Group Full time

    Job OverviewGMR Group seeks a seasoned professional to drive compliance operations across its operational processes.About the RoleDrive customs compliances throughout the operational process, ensuring seamless execution and adherence to regulatory requirements.Develop and implement strategies for the disposal of cargo under Section 48, minimizing risks and...

  • Operations Director

    3 weeks ago


    Goa, India Open Destinations Full time

    Job TitleSenior Operations ManagerJob SummaryOpen Destinations is seeking an experienced Senior Operations Manager to lead our operations team. The ideal candidate will have a proven track record of driving operational excellence and improving performance.Key ResponsibilitiesLead and oversee day-to-day operations to ensure client SLAs are met.Ensure...

  • Purchasing Director

    4 weeks ago


    Goa, India hull security services Full time

    Purchasing Role at Hull Security ServicesWe are seeking a skilled Purchasing Director to lead our procurement team and drive strategic purchasing initiatives.The ideal candidate will have expertise in developing and executing purchasing strategies, negotiating deals with optimal terms, and collaborating with stakeholders to ensure clear requirements...

  • Sales Director

    4 weeks ago


    Goa, India The Indian Hotels Company Limited Full time

    Job SummaryThe Sales Director will be responsible for driving revenue growth and achieving sales targets for The Indian Hotels Company Limited. This role will oversee the development and implementation of sales strategies, manage the sales team, and collaborate with cross-functional teams to drive business results.Key ResponsibilitiesDevelop and execute...