Strategic Business Operations Director

2 days ago


Goa, India Open Destinations Full time

**Job Summary:**

We are seeking a seasoned Senior Operations Manager to oversee key customer accounts, formulate strategy, and improve performance. As a Strategic Business Operations Director, you will lead day-to-day operations, ensure client satisfaction, grow outsourced operations, and renew outsourcing contracts.

**Key Responsibilities:**

  • Lead and manage operational teams to deliver exceptional customer experiences.
  • Develop and implement strategic plans to improve operational efficiency and effectiveness.
  • Identify and mitigate operational risks, ensuring compliance with regulatory requirements.
  • Analyze data to inform business decisions and drive process improvements.

**Requirements:**

  • 8-10 years of experience in customer service operations management, preferably in a senior leadership role.
  • Strong leadership, communication, and interpersonal skills.
  • Ability to build and maintain relationships with clients and internal stakeholders.
  • Proven track record of driving operational excellence and improving business outcomes.

**What We Offer:**

  • A competitive salary range of $120,000 - $180,000 per annum, based on location and experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development in a dynamic and innovative organization.


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