Sales and Revenue Generation Coordinator

15 hours ago

Nashik, Maharashtra, India beBeeReservations Full time ₹ 40,00,000 - ₹ 80,00,000

We are seeking a results-driven Reservations Coordinator to join our team.

* Location: Gurgaon

* Working Schedule: 10:00 AM - 7:00 PM, 6 days a week

The ideal candidate will have experience in hotel reservations and front office operations. Key responsibilities include handling inbound and outbound client calls, creating business from existing customer accounts, and maintaining central reservation systems.

KRA's (Key Responsibilities):

  • Convert inquiries into bookings to meet revenue targets
  • Create business from existing customer accounts by sending new offer updates, packages, and more
  • Maintain central reservation systems, create reservations, maintain customer records, and update advance payments / balance receivable
  • Responsible for OTA marketing / promotion plans
  • Identify new revenue generation opportunities to achieve personal and property revenue goals
  • Understand the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc., and know how to sell against them
  • Actively participate on social media travel-related groups for generating more leads and reach out to prospective customers
  • Schedule client visits for prospective clients and coordinate site visits
  • Maintain and update inquiry records, sales records for online and offline sales
  • Prepare daily check-in / check-out schedules for respective check-ins / check-outs and share with Operations team for site preparation
  • Collect and maintain customer information database, contact details
  • Keep track of balance payments receivable, extra charges, additional services rendered, and ensure collection and update at check-in / check-out
  • Track the number of monthly inquiries through offline and online channels for sales analysis
  • Prepare and maintain daily and weekly reports for leads and conversions
  • Prepare a review follow-up sheet and follow up for reviews from guests
  • Conduct market research, competition mapping, and keep updating the Management on new offerings by competitors
  • Help in research and development of new online and offline sales channels / partners

Qualifications & Experience:

  • Candidates with min 2-3 years of experience in front office / reservations department (hotels)
  • Excellent communication skills, English (written and spoken) is a must
  • Good knowledge of Microsoft Office / Excel is mandatory

Benefits:

Our company offers a fast-paced and dynamic work environment, providing ample opportunities for growth and professional development.

Growth Prospects:

We are looking for honest, hardworking, and dedicated employees who have the passion and will to excel. This is an opportunity to be part of a new startup, where you will have the chance to take up more tasks as you feel comfortable and grow much faster than in a traditional corporate setup.

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