IT Business Services Senior Consultant-CDM ECS

6 days ago

Bengaluru, Karnataka, India SAP Full time

About the Role

SAP is seeking a highly skilled Client Delivery Manager to join our Enterprise Cloud Services (ECS) organization. As a key member of our team, you will be responsible for delivering exceptional customer experiences and ensuring seamless alignment across multiple ECS and SAP internal and external stakeholders.

Key Responsibilities

As a Client Delivery Manager, you will:

  • Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP.
  • Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations.
  • Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics).
  • Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements).
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders.
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives.
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks).
  • Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams.
  • Share knowledge across CDM community

Requirements

To be successful in this role, you will need:

  • Fluency in English is mandatory
  • Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings.
  • Strong customer orientation with a focus on relationship-, expectation- and de-escalation management.
  • Good understanding of SAP Basis, system migration and/or functional SAP application knowledge.
  • Good understanding of technical infrastructure and virtualized system landscapes.
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio.
  • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
  • SAP Basis, IT Service Management, Project Management, Cloud and IT infrastructure certifications are beneficial.

About SAP

SAP is a global company with a highly collaborative team ethic and commitment to personal development. We help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We Win with Inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.

Equal Employment Opportunity

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

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