SAP ECS Senior Specialist

6 days ago


Bengaluru, Karnataka, India SAP Full time
Job Title: SAP ECS Senior Specialist

As a trusted advisor, you will play a pivotal role within the SAP ECS organization, safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services.

Key Responsibilities:
  • Act as the primary point of contact for the TSMs with the delivery organization, ensuring activity plans are created together with the TSMs and CDMs.
  • Collaborate with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
  • Serve as an escalation point for technical issues related to the EOS customer landscape.
  • Act as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.
  • Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
Requirements:
  • Bachelor's degree or higher in Computer Science, Engineering, or Information Management.
  • 9+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
  • Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase.
  • Advanced technical background in Linux-based server operating systems.


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