IT Technology Services Senior Specialist

4 days ago


Bengaluru, Karnataka, India SAP Full time

About the Role

SAP is seeking a highly skilled IT Technology Services Senior Specialist to join our team. As a key member of our Enterprise Cloud Services (ECS) team, you will play a critical role in shaping the next level of ECS offerings for multiple scenarios within the company.

Key Responsibilities

  • Design lifecycle management operation automation and architecture concepts, tools, and processes.
  • Drive issue resolution together with the teams and utilize the expert network.
  • Drive technology discussions and innovations, serving as the escalation point for technical issues.
  • Analyze technical requirements and organize/co-ordinate experts from Enterprise Cloud Services and development to drive topics to resolution.
  • Optimize and stabilize the standardization and automation behind customer service requests and procedures in a proactive way, leveraging analytical tools and capabilities.

Requirements

  • Proficiency in automating and optimizing processes.
  • Strong analytical and problem-solving skills.
  • Prior experience in infrastructure operations and automation, with knowledge as a technical/basis consultant or technical project manager beneficial.
  • Experience in script programming, automation tools, and markup language (e.g., Shell, Perl, Python, Ansible, YAML, etc.), with Ansible preferable.
  • Good understanding of various hyperscalers, including IBM Cloud, MS Azure, AWS, GCP, and their cloud native capabilities.
  • Fluency in written and spoken English.

What You'll Learn

  • Latest technologies used in cloud operation, including cloud native capabilities, Ansible, and Container.
  • In-house technologies supporting ECS to operate and manage 5000+ customers and 100k+ systems at scale.

About SAP

SAP Enterprise Cloud Services enables our customers to focus on driving innovation for the future with a focus on flexibility and simplification. We provide customers with a scalable and adaptable operating model, secure and resilient best-in-class technology, and IT governance to ensure production availability across the application and infrastructure landscape.

Join a Purpose-Driven Team

SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an email with your request to Recruiting Operations Team: Careers@sap.com

EOE AA M/F/Vet/Disability

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, etc.), sexual orientation, gender identity or expression, protected veteran status, or disability.



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