IT Technology Services Senior Specialist

24 hours ago


Bengaluru, Karnataka, India SAP Full time

Job Summary

We are seeking a highly skilled IT Technology Services Senior Specialist to join our team at SAP. As a key member of our Application Last Line of Defence, you will be responsible for ensuring the continuous availability and performance of our customer applications hosted in ECS.

Key Responsibilities

  • Provide solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, Business Objects solutions, Convergent Charging, Convergent Mediation, OpenText, and more.
  • Work experience in Cloud Operations for running applications systems on a large scale.
  • Experience in ITIL and IT Service Management processes such as Incident Management, Event Management / Monitoring, Change Request Management.
  • Experience in writing technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis, and BLOG entries.
  • Experience in automation of monitoring or operational workflows.
  • Contribute ideas to help towards the vision and execution of teams in ECS Last line of Defence and act as an expert to Service Areas for advanced troubleshooting.
  • Take the lead in implementing activities, like e.g., architecture decisions, Process mining exercises, Continuous improvements which contribute to the stability and performance of the teams, also build scalable processes.
  • Establish a close relationship with the Domain Leads in Application area, Service engineering and Service Area Operation to influence supportability/operability of the products.
  • Contributing to initiatives to reduce application related outages.
  • Collaborate with Product Development and support for roadmap, feature, and bug fixes.

Requirements

  • Good understanding of the SAP Basis systems both on Operation system level as well as inside the SAP system, preferably holding SAP certification in NW administration or S/4HANA System administration.
  • Knowledge on Hyperscale's (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment.
  • Analytical, detail-oriented personality and a technology enthusiast.
  • Ability to troubleshoot complex issues and work on time critical assignments.
  • Positive, proactive, and customer-focused attitude.
  • Exceptional communication and collaboration skills.
  • Minimum 10 years of experience.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.

We win with inclusion

SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.



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