IT Technology Services Senior Specialist

6 days ago


Bengaluru, Karnataka, India SAP Full time

Unlock the Power of SAP Technology

We're seeking a highly skilled IT Technology Services Senior Specialist to join our team at SAP. As a key member of our Application Last Line of Defence, you'll play a critical role in ensuring the continuous availability and performance of our customer applications hosted in ECS.

Key Responsibilities:

  • Provide expert-level support for SAP technologies, including SAP NetWeaver, Web Dispatcher, Business Objects solutions, Cloud Connector, Convergent Charging, Convergent Mediation, and OpenText.
  • Collaborate with cross-functional teams to resolve critical incidents and service requests.
  • Develop and implement technical concepts, such as Knowable Base Articles, Wiki pages, Root Cause Analysis, and BLOG entries.
  • Design and implement automation of monitoring or operational workflows.
  • Contribute to the vision and execution of teams in ECS, acting as an expert for Service Areas in advanced troubleshooting.
  • Lead the implementation of activities, such as architecture decisions, Process mining exercises, and Continuous improvements.
  • Establish relationships with Domain Leads in Application area, Service engineering, and Service Area Operation to influence supportability/operability of products.
  • Collaborate with Product Development and support for roadmap, feature, and bug fixes.

Requirements:

  • Strong understanding of SAP Basis systems, including operation system level and inside the SAP system, preferably with SAP certification in NW administration or S/4HANA System administration.
  • Knowledge of Hyperscale's (e.g., AWS, Azure, GCP) and Automations & Provisioning in cloud environment.
  • Incident Management skills and In-Depth troubleshooting skills are mandatory.
  • Analytical, detail-oriented personality with a technology enthusiast mindset.
  • Ability to troubleshoot complex issues and work on time-critical assignments.
  • Positive, proactive, and customer-focused attitude.
  • Exceptional communication and collaboration skills.
  • Minimum 10 years of experience.

About SAP:

SAP is a market leader in end-to-end business application software and related services. We help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Our company culture is focused on collaboration and a shared passion to help the world run better.

Why Join SAP?

At SAP, you'll have the opportunity to work with a highly collaborative team, focus on learning and development, and enjoy a variety of benefit options. We're committed to creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work.

Equal Employment Opportunity:

SAP is an equal opportunity employer and is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you're interested in applying for employment with SAP and need accommodation or special assistance, please send an email to Recruiting Operations Team: Careers@sap.com



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