Technical Service Manager

1 month ago


Bengaluru, Karnataka, India SAP Full time

About the Role

SAP is seeking a highly skilled Technical Service Manager to join our Enterprise Cloud Services delivery organization. As a key member of our team, you will be responsible for delivering high-quality results consistently and contributing to SAP's Global strategy of helping customers with adoption of SAP S/4HANA on their path to the Intelligent Enterprise.

Key Responsibilities

  • Act as a trusted technical advisor in the safeguarding and optimization of customer investments into SAP ECS.
  • Own the customer landscape and advise on critical and complex landscape changes during life cycle management.
  • Work closely with Customer Delivery Managers (CDMs) and ECS internal service delivery to serve and delight our customers.
  • Provide quality services throughout the entire lifecycle of our customers.

Requirements

  • 8+ years of experience with SAP Basis administrative duties.
  • 8+ years of customer-facing SAP Technical Consulting experience.
  • 8+ years of solution design, enterprise architecture, and or SAP implementation.
  • Good understanding of SAP solutions (releases, platform interdependencies, etc.)
  • Good understanding of operational aspects (Application or Technical) of SAP solutions in a cloud environment.

About SAP

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management.



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