IT Business Services Senior Consultant
1 day ago
Unlock Your Potential as a Cloud Delivery Manager
SAP is seeking a highly skilled Cloud Delivery Manager to join our team. As a Cloud Delivery Manager, you will be responsible for ensuring the successful delivery of cloud-based services to our customers.
Key Responsibilities:
- Own and grow the client engagement for SAP Enterprise Cloud Services
- Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations
- Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics)
- Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements)
- Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders
- Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives
- Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks)
- Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams
Requirements:
- Fluency in English is mandatory
- Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings
- Strong customer orientation with a focus on relationship-, expectation- and de-escalation management
- Good understanding of SAP Basis, system migration and/or functional SAP application knowledge
- Good understanding of technical infrastructure and virtualized system landscapes
- Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio
- Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)
About SAP
SAP is a global company with a strong commitment to innovation and customer satisfaction. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
Join SAP and unleash your full potential
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