IT Business Services Senior Consultant

1 day ago


Bengaluru, Karnataka, India SAP Full time

Unlock Your Potential as a Cloud Delivery Manager

SAP is seeking a highly skilled Cloud Delivery Manager to join our team. As a Cloud Delivery Manager, you will be responsible for ensuring the successful delivery of cloud-based services to our customers.

Key Responsibilities:

  • Own and grow the client engagement for SAP Enterprise Cloud Services
  • Accountable for entire SAP ECS engagement, lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations
  • Setup proactive service plan and conduct regular service review meetings with clients (operational and strategic topics)
  • Act as an (de-)escalation point for delivery-related topics (Incidents, Service Requests and other customer requirements)
  • Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders
  • Oversee client onboarding activities, upgrade/migration projects, and other service delivery initiatives
  • Support commercial change request management in the client lifecycle, perform contract compliance and risk management (project and business risks)
  • Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams

Requirements:

  • Fluency in English is mandatory
  • Proven track record in managing client engagements, e.g. in Service Delivery Management, Consulting, or Pre-Sales settings
  • Strong customer orientation with a focus on relationship-, expectation- and de-escalation management
  • Good understanding of SAP Basis, system migration and/or functional SAP application knowledge
  • Good understanding of technical infrastructure and virtualized system landscapes
  • Knowledge of IT trends, their impact on business strategies, and SAP's strategy and service portfolio
  • Ability to work effectively as a virtual member of a dynamic and dispersed team (remote)

About SAP

SAP is a global company with a strong commitment to innovation and customer satisfaction. We offer a highly collaborative team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Join SAP and unleash your full potential



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