Jira Administrator for IT Service Management

2 weeks ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time
About the Role

We are seeking a skilled Jira administrator to join our team at Tata Consultancy Services (TCS). As a Jira administrator, you will play a vital role in implementing and supporting our IT Service Management configuration based on ITIL standards.

Responsibilities
  • Implement and support JIRA IT Service management configuration as per the ITIL standards.
  • Act as the Subject Matter Expert (SME) or Single Point of Contact (SPOC) for JIRA IT Service Management tool.
  • Assess and implement new customized requirements as needed.
  • Provide day-to-day JIRA IT Service Management tool operational support activities.
  • Assist in strategic planning initiatives for Enterprise JIRA IT Service Management.
  • Serve as the technical support resource for any JIRA IT Service Management related issues.
Requirements

To be successful in this role, you should have:

  • Experience with the installation and configuration of the latest version of JIRA IT Service management tool.
  • Experience in JIRA IT Service management /CMDB implementation and configuration of ITIL including workflows.
  • Experience with on-premises/Cloud service architecture, database structure, and frameworks.
  • Experience with the migration of content during equivalent upgrades.
  • Experience in customization of tool Example: API calls and custom field mappings.
  • Define, compile, and customize reporting metrics experience.
  • Ability to respond to support inquiries with a sense of urgency.
Bonus Requirements
  • Adherence to defined processes and procedures.
  • Knowledge of ITIL Process.
Location and Salary

This role is located in Bangalore, Chennai, or Hyderabad. The estimated salary for this position is ₹1,500,000 - ₹2,500,000 per annum, depending on your level of experience and qualifications.


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