Jira Administrator for IT Service Management
2 weeks ago
We are seeking a skilled Jira administrator to join our team at Tata Consultancy Services (TCS). As a Jira administrator, you will play a vital role in implementing and supporting our IT Service Management configuration based on ITIL standards.
Responsibilities- Implement and support JIRA IT Service management configuration as per the ITIL standards.
- Act as the Subject Matter Expert (SME) or Single Point of Contact (SPOC) for JIRA IT Service Management tool.
- Assess and implement new customized requirements as needed.
- Provide day-to-day JIRA IT Service Management tool operational support activities.
- Assist in strategic planning initiatives for Enterprise JIRA IT Service Management.
- Serve as the technical support resource for any JIRA IT Service Management related issues.
To be successful in this role, you should have:
- Experience with the installation and configuration of the latest version of JIRA IT Service management tool.
- Experience in JIRA IT Service management /CMDB implementation and configuration of ITIL including workflows.
- Experience with on-premises/Cloud service architecture, database structure, and frameworks.
- Experience with the migration of content during equivalent upgrades.
- Experience in customization of tool Example: API calls and custom field mappings.
- Define, compile, and customize reporting metrics experience.
- Ability to respond to support inquiries with a sense of urgency.
- Adherence to defined processes and procedures.
- Knowledge of ITIL Process.
This role is located in Bangalore, Chennai, or Hyderabad. The estimated salary for this position is ₹1,500,000 - ₹2,500,000 per annum, depending on your level of experience and qualifications.
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