Jira Configuration Specialist

5 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time

Tata Consultancy Services (TCS) is a leading global technology company that has been empowering young techies for years. We have made significant contributions to the technology landscape and are committed to continuous growth.

Key Highlights

Title: Jira Configuration Specialist

Location: Remote or Onsite in Bangalore, Chennai, or Hyderabad

Estimated Salary Range: ₹ 8 - ₹ 14 lakhs per annum

Job Description

  • We are seeking a skilled Jira Configuration Specialist to implement and support our IT Service Management tool according to ITIL standards.
  • The ideal candidate will have hands-on experience with JIRA installation, configuration, and customization, as well as experience with on-premises/Cloud service architecture.
  • The selected candidate will be responsible for defining and customizing reporting metrics, providing day-to-day operational support, and assisting in strategic planning initiatives.
  • They will also serve as the technical support resource for any JIRA-related issues.

Requirements

  • At least 5-8 years of experience in JIRA administration, implementation, and customization.
  • Proficiency in JIRA workflow configuration, API calls, and custom field mappings.
  • Strong understanding of ITIL processes and their application in JIRA.
  • Excellent problem-solving skills and ability to work under pressure.

Responsibilities

  • Implement and configure JIRA according to ITIL standards.
  • Act as the Subject Matter Expert (SME) for JIRA IT Service Management tool.
  • Assess and implement new customization requirements as needed.
  • Provide day-to-day JIRA operational support activities.
  • Assist in strategic planning initiatives for Enterprise JIRA IT Service Management.

What We Offer

  • A dynamic and challenging work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary range and benefits package.


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