ServiceNow Configuration Management Specialist
4 weeks ago
Description
- As a key member of our IT team at 3110 K-T India, you will be responsible for the planning, designing, and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment.
- Establish and implement Configuration and Asset Management systems, standards, and policies to ensure the accuracy of configuration data and proper reporting and status accounting.
- Plan, manage, and control the Configuration Management Database (CMDB) to ensure the quality of the CMDB data is maintained and all Configuration Items are up to date.
- Work with various stakeholders and CI data owners to ensure the quality of the CMDB data and all Configuration Items are up to date.
- Collaborate with other ITSM processes to understand new requirements and identify how Configuration management can support.
- Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new enhancements or modifications to CMDB functionality.
- Develop and manage Configuration Management exception criteria, as well as tracking, reporting, and workflows.
- Continuously improve the automation and maintenance of non-discoverable data attributes, including integration of other asset management systems as required.
- Responsible for delivering implementations on IT Operations and Asset Management leveraging IT Datacenter technologies, DevOps, and cloud initiatives with ServiceNow applications that focus on CMDB/CSDM, service mapping, discovery, event management, and cloud management.
- Conduct formal and informal training sessions with business and technical end-users.
- Develop reports for data verification efforts.
Minimum Qualifications
Bachelor's Level Degree and related work experience of 3 years.
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