Jira Implementation Specialist
1 week ago
We are seeking an experienced Jira administrator to join our team at Tata Consultancy Services. The successful candidate will be responsible for implementing and supporting our IT Service Management (ITSM) configuration on the Jira platform, ensuring compliance with ITIL standards.
About the RoleThis is a challenging opportunity for a skilled professional who can assess and implement new custom requirements as needed, provide day-to-day operational support, and serve as a technical resource for any Jira ITSM-related issues.
Responsibilities:- Implement and support Jira ITSM configuration in line with ITIL standards
- Serve as Subject Matter Expert (SME) or Single Point of Contact (SPOC) for Jira ITSM tool
- Assess and implement new custom requirements as necessary
- Provide ongoing Jira ITSM tool operational support activities
- Support strategic planning initiatives for Enterprise Jira ITSM
To be considered for this role, you should have:
- Experience with installing and configuring the latest version of JIRA IT Service management tool
- Familiarity with JIRA IT Service management/CMDB implementation and configuration of ITIL, including workflows
- Knowledge of on-premises/cloud service architecture, database structure, and frameworks
- Experience with migrating content during equivalent upgrades
- Skills in customizing tools, such as API calls and custom field mappings
- Ability to define, compile, and customize reporting metrics
- A responsive attitude to support inquiries with a sense of urgency
- Awareness of defined processes and procedures
- Knowledge of ITIL Process
The salary range for this position is approximately ₹15,00,000 - ₹25,00,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including opportunities for growth and development within a leading global technology company.
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