Jira Administration Specialist

7 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time

Tata Consultancy Services is a global leader in the technology arena, driving innovation and growth through collaboration. We are committed to nurturing young talent like yours.

What We Are Looking For

Job Title: Jira Administration Specialist

Experience Range: 5-8 Years

Location: Major Indian Cities

Must-Have:

  • Proven experience with the installation, configuration, and maintenance of the latest version of JIRA IT Service Management tool.
  • Expertise in implementing and configuring JIRA IT Service Management/CMDB, including workflows based on ITIL standards.
  • Familiarity with on-premises/cloud service architecture, database structure, and frameworks.
  • Ability to migrate content during equivalent upgrades.
  • Proficiency in customizing the tool, such as API calls and custom field mappings.
  • Experience in defining, compiling, and customizing reporting metrics.
  • Strong problem-solving skills and ability to respond to support inquiries with urgency.

Good-to-Have:

  • Adherence to defined processes and procedures.
  • Knowledge of ITIL Processes.

Responsibilities:

  • Implement and support JIRA IT Service Management configuration according to ITIL standards.
  • Serve as the Subject Matter Expert (SME) or Single Point of Contact (SPOC) for JIRA IT Service Management.
  • Assess and implement new customized requirements as needed.
  • Provide day-to-day operational support for JIRA IT Service Management.
  • Contribute to strategic planning initiatives for Enterprise JIRA IT Service Management.
  • Act as the technical support resource for JIRA IT Service Management.

We offer a competitive salary range of ₹1,200,000 - ₹2,400,000 per annum, commensurate with experience. If you're a motivated professional looking to grow with us, please share your CV with the subject 'Jira Admin' for further discussion.



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