Jira Configuration Specialist

2 days ago


Chennai, Tamil Nadu, India Tata Consultancy Services Full time
Tata Consultancy Services

We are a global leader in the technology arena, constantly seeking talented professionals to fuel our growth. Our team is responsible for implementing and supporting JIRA IT Service Management configurations that adhere to ITIL standards.

Role Overview

As a Jira Configuration Specialist, you will play a crucial role in ensuring the seamless operation of our IT service management tool. Your primary responsibilities will include:

  • Implementing and configuring JIRA IT Service Management according to ITIL standards
  • Serving as the Subject Matter Expert (SME) or Single Point of Contact (SPOC) for the JIRA IT Service Management tool
  • Assessing and implementing new customized requirements as needed
  • Providing day-to-day operational support for JIRA IT Service Management
  • Assisting in strategic planning initiatives for Enterprise JIRA IT Service Management
  • Serving as a technical support resource for JIRA IT Service Management
Requirements

To be successful in this role, you will need:

  • Experience with installing and configuring the latest version of JIRA IT Service Management
  • Knowledge of ITIL processes and implementation of CMDB
  • Familiarity with on-premises/Cloud service architecture, database structure, and frameworks
  • Ability to migrate content during equivalent upgrades
  • Customization skills, including API calls and custom field mappings
  • Reporting metrics experience
  • Excellent communication and problem-solving skills
Preferred Qualifications

Prior experience with JIRA IT Service Management and ITIL processes is highly desirable. Additionally, knowledge of ITIL Process and adherence to defined processes and procedures will be an asset.

What We Offer

In return for your expertise, we offer a competitive salary of ₹1,200,000 - ₹1,800,000 per annum, depending on your level of experience and qualifications. As a valued member of our team, you can expect:

  • A dynamic and challenging work environment
  • Ongoing training and development opportunities
  • The chance to work with a leading technology company
  • A comprehensive compensation package


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