Sales Associate
3 weeks ago
Job Description
As a Sales and Support Associate at Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, you will be responsible for managing customer interactions, providing product support, and driving sales growth. This role involves understanding customer needs, resolving issues, and promoting Pabbly products to enhance customer satisfaction and loyalty.
Main Responsibilities:
* Respond to customer inquiries via email, phone, chat, and Google Meet
* Troubleshoot and resolve customer issues and technical problems
* Conduct product demonstrations and presentations to potential customers
* Follow up on leads and convert them into paying customers
* Achieve monthly and quarterly sales targets
* Maintain and update customer records in the CRM system
* Work closely with the product team to communicate customer feedback and improvements
Requirements:
* Ability to convert leads into sales
* Ability to resolve customer queries and tickets
* Share customer feedback and product feedback with the respective departments
* Work to reduce customer churn and increase customer lifetime value
Key Performance Indicators (KPIs):
* Number of calls and demos in a month
* SLA: Average response time to customer inquiries
* SLA: Average resolution time for customer issues
* Conversion rate leads to paying customers (Weekly/Monthly/Yearly)
* Monthly Sales Revenue
* NPS: "On a scale of 0 to 10 how likely are you to recommend our company/product/service to a friend or colleague"
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